Return and Cancellation Policy

Sequential delivery
Free Shipping
For tickets only

postage

◆Free shipping and handling fees for orders over 3,300 yen (tax included)
◆If the total amount is less than 3,300 yen (tax included), shipping costs will be 385 yen.
※ If you pay by cash on delivery, an additional handling fee will be charged.
* Cash on delivery fee is 330 yen (tax included) nationwide.
(Order amount (tax included)5,500(This applies if the amount is less than 10,000 yen.)

Depending on the size of the package, it will be shipped via Yamato Transport or the post office (Letter Pack or Click Post).

Regarding delivery time

Items will be shipped approximately 7 days after your order (excluding backordered items).
Even if you specify the delivery date in your message, we may not be able to accommodate it due to orders placed on holidays or the circumstances of the delivery service. In such cases, we will respond with the earliest possible shipping.

(Our company holidays: Saturdays, Sundays, public holidays, Obon holiday, New Year holidays, Golden Week, etc. For details, please check the calendar on our website.)

[About delivery time]
◎If you have a preferred delivery time, please enter it in the comments section on the checkout page.
(※Excluding Letter Pack and Click Post. Delivery to mailbox.)

*Delivery may be slightly delayed during the New Year holidays, Obon, and Golden Week.
*If the item you ordered is out of stock,
We will inform you by email and cancel your order.
We will only deliver what is in stock.

• If you order "backordered items" and "in stock items" at the same time...
  We will ship the products in stock sequentially. Please note that the payment will be processed as a "combined payment in advance," including items that are waiting to be restocked.
  (If you choose cash on delivery... payment will be made for each item sent. If you are using points, coupons, or other discounts, they will be applied to the items shipped first.)
  
  
• When orders for the same product concentrate in a short period, due to the nature of the shopping system, there is a time lag in reflecting the inventory count.Even if you add an item to your cart and attempt to purchase it, it may be sold out and unavailable.We will contact you in that case. Thank you for your understanding and cooperation.

◆Returns due to our fault, or if the product is damaged
If the cause is ours, we will refund or replace the product at our expense.
shop@cannana.jpPlease contact us.

Please contact us within 7 days of receiving the product.
Please return the product (cash on delivery).

◆Returns and exchanges due to customer reasons
Please note that if you wish to return or exchange an item for your own reasons, you will be responsible for the shipping costs.
- Please use courier service for returns.
-Please note that if we ship an exchange product, it will be sent via Yamato Transport, with the shipping charges paid by the customer.

*Please note that we cannot accept returns or exchanges after the item has been worn.

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◆About refusal of delivery (decline of delivery) for "cash on delivery" orders◆
[Cancellation due to refusal to receive (including long-term absence or unknown address)]

Please be sure to collect any products that we send to you as it is your responsibility.
If you refuse to accept the package without reason or do not contact us, we will consider it a cancellation due to refusal of receipt after the product is returned to our store, and we will charge a flat fee of 【2,500 yen】 for round-trip shipping costs, cash on delivery fees, and return processing fees.

If you no longer need the product after placing your order, please be sure to contact us before shipping.

Please note that we may discontinue transactions with customers who have repeatedly refused to accept deliveries after shipment from our company.

Thank you for your understanding and cooperation.

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◆Notes when canceling◆
If your order is canceled, please be aware that the "points or coupons used at the time of ordering may not be returned."